Totally Disgusted

[Darkestarc]

I AM AN IDIOT!!!!   I'm going to chalk it up to being up 20 hrs. yesterday.   To all of those who said check the front tire is on right--- you win the prize!  After a good sleep, I wondered in to the garage, looked down, and realized the front wheel was indeed on backwards!   I could have sworn it was right the night before.  The reluctor ring was on the right side of the bike.   

 

I went through my stash of tools and only had a 17mm hex.  I even tried to rig something to get the front axle off.   No luck,  A 20 mile drive to the local Harbor Fraught was a success, but a costly one.  They didn't have a solo 19mm hex, but there was one in one of their ICON tool sets.  $43.00 later, I went home a complete hex drive set all for just the 19mm.  

 

Tire flipped, bolts torqued, and voila!!!!  All is good in the world again.  

 

Thank you to all who replied on this post!   When things are awry, the support of the posters make everything seem less worse.   I just laid down 80 miles this morning and cannot wait until she's broken in.

 

Thank you all again, happy trails, and keep the sticky side down.

 

P.S>- I am still going to follow up with the dealership and insist they reimburse me for the tools and I'm also asking for a credit equivalent to the shop time that would have been billed if performed at a shop.

[MCGMB]

Good to hear you got the situation figured out.

 

Not surprised there wasn't anything in the tool kit to fit the 19mm hex.

 

My Super Ténéré also needs a 19mm tool.  It may have been mentioned earlier, but the base of certain sparkplug sockets is 19mm. Insert a short extension from the reverse side, and now you have a low cost axle tool. 

 

Not all sockets allow access from the reverse side for the extension though, so you have to find one that does.

 

For those that don't have one yet, this is what it looks like:

Edited June 27, 2021 by MCGMB

[worncog]

I am glad you figured it out. But, that service manager and technician(s) still should get some feedback. Most won't care, but it should not go unsaid. Wrong is wrong.

[BADDANDY]

Especially if you had a wreck where it was proved in a court of law that ABS would have let you avoid/minimize the crash.

[Charles De Mar]

Tusk Hex Axle Tool | Parts & Accessories | Rocky Mountain ATV/MC

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*Used to safely install/remove motorcycle internal hex front axles. *Ensures proper fork alignment on the axle to prevent fork binding. *One-piece tool...

 

[qInvention]

@Darkestarc I read your thread with interest and I'm very happy for you that you were able to sort it out and - most important - can ride now instead of travelling back to the store that sold it to you or have to wait an entire month to have someone else look at it. 

 

All bikes are always thoroughly checked before delivery and no problems will ever occur, except for when they do. Like the front brake caliper that came lose on my first ride to work... 

 

You will agree with me that even if you trust your shop, nothing's better than double-checking what someone else has done. 

[Darkestarc]

On 6/27/2021 at 2:53 PM, MCGMB said:

Good to hear you got the situation figured out.

 

Not surprised there wasn't anything in the tool kit to fit the 19mm hex.

 

My Super Ténéré also needs a 19mm tool.  It may have been mentioned earlier, but the base of certain sparkplug sockets is 19mm. Insert a short extension from the reverse side, and now you have a low cost axle tool. 

 

Not all sockets allow access from the reverse side for the extension though, so you have to find one that does.

 

For those that don't have one yet, this is what it looks like:

Damn, I didn't even think of using the short extension.  I did fit the spark plug socket in there, but couldn't figure out how to turn it.  Kudos you you good sir!

Edited June 29, 2021 by Darkestarc

[Darkestarc]

UPDATE.  The manager did email me, apologized, and asked what they can do.  (didn't offer to pick the bike up though..)   I explained what I did and at a minimum I was to be reimbursed for the tools as well as shop rate for R&R of the front wheel.  I just responded to him, so I'll await the reply.   I'm now going over all the bolts required for assembly and checking the torque specs..etc.   

 

Low and behold, the email that came in right after the dealership one was my Yamaha Vehicle purchase survey!   

 

I'll wait to see what the dealership response is, but I cannot in good faith not mention it on the survey.

 

 

[williestreet]

It should be noted Dealers really value those surveys.  

I don't know how it affects them, but when I purchased  a generator and my T7 they were very much interested in getting very high marks on the surveys.   They didn't hold back asking for perfect marks on the survey, so it is important to them.

 

 

[MCGMB]

59 minutes ago, Darkestarc said:

Damn, I didn't even think of using the short extension.  I did fit the spark plug socket in there, but couldn't figure out how to turn it.  Kudos you you good sir!

Thanks, I only regret I didn't join the Forum and respond sooner!

 

Good luck with the dealer. I *hope* they give you something to smooth out their mistake, like $ credit for T7 accessories...

[Darkestarc]

Well, the manager made good on my request and will be reimbursing me for the cost of the tools plus shop R&R of the front wheel.  It will be going towards my new bash plate.  Check it out, I haven't seen anyone on the forum mention this unit:

 

Motoes Bash Plate

[Landshark]

That's a cool skid plate.  Looks great.  I may have entertained that one, especially if it were black anodized. 

[Charles De Mar]

21 hours ago, Darkestarc said:

Well, the manager made good on my request and will be reimbursing me for the cost of the tools plus shop R&R of the front wheel.  It will be going towards my new bash plate.  Check it out, I haven't seen anyone on the forum mention this unit:

 

Motoes Bash Plate

I like the plastic slide rails. Aluminum plates stick to rock. That’s why I put a plastic skid on the enduro bike. I like the hybrid plates made by tusk. 
 

Tusk Quiet Glide Adventure Skid Plate | Parts & Accessories | Rocky Mountain ATV/MC

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The Tusk Quiet-Glide Adventure Skid Plate is constructed using 3/16” thick aluminum shaped to offer ultimate coverage. The aluminum is coupled with a ¼”...

 

[Rocky_Mtn_T7]

Just to confirm that the Front ABS is used for the speedometer reading, as per the Yamaha Operators Manual.