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Cruizin

How in the heck did Sears blow Craftsman tools?

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Cruizin

In fact, Sears should be what Amazon is right now. All of our homes in the USA had Sears and Roebuck catalogs. If you didn't live in the city, you ordered from Sears and waited for it to arrive. 

 

They had Craftsman Tools. Craftsman used to be the most awesome hand tools for the money. Good quality, and if one broke (rare) you would take it into the counter and you got a new one no questions asked. 

Then, early 90's, they started asking questions. 

Then, late 90's, you had to fill out a form. 

Then, they just stopped replacing broken tools. And that was about the same time that Sears went to hell in a hand basket. 

 

Now, Craftsman tools is complete crap. Sold at Lowes. Plastic gears in their sockets. Wrenches that break easily. And Sears, do they even have any stores left at all? 

 

Mismanaged into the ground by Corporate America.  Maybe my old set of Craftsman tools is gonna be worth money someday? 

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CGras

Over here we still have a few good brands of quality tools but most of them are only sold in specialist shops. The tools you can get at the hardware store are usually of pretty poor quality with the exception of Proxxon tools which are good quality for home use. Facom for example still replace tools no questions asked. Even after 25 years of use.

 

There used to be a very nice store nearby which only sold name brand tools and quality stuff. They had everything when it came to fasteners and standard parts. But a few years ago they got bought out by a big hardware store company and the store has since then been shut. 

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jetdr21

I did strip out an older made in USA ratchet and when I took it in they gave me a rebuild kit no questions asked. 

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jazzimus
On 5/14/2020 at 7:32 PM, Cruizin said:

In fact, Sears should be what Amazon is right now. All of our homes in the USA had Sears and Roebuck catalogs. If you didn't live in the city, you ordered from Sears and waited for it to arrive. 

 

They had Craftsman Tools. Craftsman used to be the most awesome hand tools for the money. Good quality, and if one broke (rare) you would take it into the counter and you got a new one no questions asked. 

Then, early 90's, they started asking questions. 

Then, late 90's, you had to fill out a form. 

Then, they just stopped replacing broken tools. And that was about the same time that Sears went to hell in a hand basket. 

 

Now, Craftsman tools is complete crap. Sold at Lowes. Plastic gears in their sockets. Wrenches that break easily. And Sears, do they even have any stores left at all? 

 

Mismanaged into the ground by Corporate America.  Maybe my old set of Craftsman tools is gonna be worth money someday? 

I just saw a huge display of Craftsman tools at Lowe's.

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